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Small enough that support is not a
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Email. There is no ticket portal, no chatbot and no tier-one script — those exist to protect a support organisation from volume we do not have.
Written response times come with the isolated tier. Below that we answer as quickly as we can, which is honest rather than reassuring — if a number in a contract matters to you, that is what the isolated tier is for.
Not yet. When there is, it will be one that goes red on its own rather than when someone remembers to update it.
It gets reproduced before it gets discussed. If we cannot reproduce it we will say that rather than close it quietly.