Your choices about data
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The agreement, in language you can read.
A contract nobody understands protects
Ask before you sign
The parts that matter
Written out here rather than buried, because these are the clauses people find too late.
Who owns your data
You do. We hold it to run the service and you can take it out in a documented format whenever you want.Leaving
Export on request, without a retention conversation attached. Making departure difficult is not a strategy we are interested in.Uptime promises
Written response times come with the isolated tier only. Below that we make no numeric commitment, and would rather say so than imply one.Changes to these terms
You are told before they take effect, not after. A silent amendment is not an agreement.